Matts

Matting is considered any tangling, sticking, clumping, the presence of foreign matter in a dog's coat, or excessive undercoat that takes an extended effort and time to remove. Matts are usually present under legs, around the neck. To test for presence of any matting on your dog, run a metal comb through the coat of your dog from the skin. Any tangles or clumping you find is considered matting.

Since matting takes longer to remove and must be done prior to bathing, dematting charges apply and are added to the price of the base groom.

Note: contrary to dematting and styling requests by the owner, our first concern is for the comfort and well being of your dog. We always put humanity before vanity.

Muzzling

If your dog exhibits biting or nipping it may be muzzled to protect itself, as well as our staff. Muzzling is necessary to protect the welfare of everyone involved. If a dog bites a staff member severe enough to require medical attention, by law the pet must be reported to the local council.

Note: since safety is our main concern, please advise us if you are aware that your dog may require muzzling when you make your appointment.

Payment

All payments are to be made at the time of collecting your dog/s.

We accept cash, Eftpos, Mastercard, Visa and American Express as methods of payment.

Any missed appointments without a courtesy call will incur a $10.00 fee. We are more than happy to reschedule or cancel appointments if you are unable to attend.

Pricing

Prices quoted are base prices only.

We can give you a rough estimate however we must take into consideration the size of your dog, the length of it's coat, it's overall coat condition, the time required to groom your dog and the disposition of your dog during the grooming process.

Note: matted, excessively dirty, dogs with flea's or dogs requiring a special pattern hair cut or hand scissoring will acquire additional charges due to the extra time, product, TLC and skill level required for a professional finish.

Prices and policies are subject to change without notice.

Priority grooming

Time poor? Need your dog back for that special occasion? Or is your dog sensitive requiring first class priority treatment? Allow us to put your mind at ease and take the pressure out of your day with our priority grooming service. We will ensure your dog will be ready WITHIN 2.5 hours and on completion will contact you by phone.  

Note: an additional charge will apply. Limited space availability. By appointment only.

Sitting with your dog

Many clients believe sitting with their dog at the groomer helps alleviate stress, and that they can "help" the groomer with any behavior issues. Unfortunately, this is quite the opposite. When owners are near their dog, their dog wants to get to them instead of sitting quietly for their groom. For this reason, along with insurance concerns, Wagging Tails does not allow any sit-ins. If your dog has behavior or anxiety issues, please discuss them with us when you make your appointment.

Note: you may wish to elect for priority grooming.

V.I.P. Program

The VIP Program gives you and your dog the ultimate value in price & services. Along with an on-going 10% grooming discount you will receive preferred scheduling, a choice of free nail filing or anal gland expression with additional specials on select boutique lines in store. Just schedule in advance regular appointments at least monthly and become a member in this exclusive program.