What does grooming cost?
We can give you a rough estimate on pricing however actual pricing for services rendered may be different than those quoted.

Note: please view our Estimated Pricing page for a detailed list.

If I want my dog groomed on a regular basis, does it cost the same?
We have a V.I.P. (Very Important Pet) Program, which gives you and your dog the ultimate value in price & services. Along with an on-going 10% grooming discount you will receive preferred scheduling, a choice of free nail filing or anal gland expression with additional specials on select boutique lines in store.
Note: regular appointments must be made in advance at least monthly to become a member of this exclusive program.

Does grooming include trimming nails and cleaning ears?
Nail trimming and ear cleaning is standard for all grooming appointments regardless of which groomer you use. If you have not found this to be so, you should question the ethics of your groomer.

Is an appointment required?
Yes, an appointment is always required.
During spring and summer months there may be a waiting period of up to a few weeks.
Note: during these periods we will advise you of our waiting period and also our cancellation waiting list.

How long does grooming take?
The grooming process itself takes between 2 to 3 hours however we do not work on any dog continuously. Instead we break the different stages of the grooming process into smaller segments so that your dog can relax, play with other dogs or simply enjoy being next to a human without being groomed as a rest period in between. The benefit being, a happier dog whom is less stressed.
Note: we could require your dog to be in our care for up to 6 hours and on completion will contact you by phone.

What if I'm in a hurry? Or I only want to leave my dog for a minimal amount of time?
If you are time poor or need your dog back for that special occasion, or you have a sensitive dog requiring first class priority treatment? Allow us to put your mind at ease and take the pressure out of your day with our priority grooming service. We will ensure your dog will be ready within 2.5 hours and on completion will contact you by phone.
Note: an additional charge will apply. Limited space availability. By appointment only.

What payment methods do you accept?
All payments are to be made at the time of collecting your dog/s.
We accept Cash, Visa, Mastercard and American Express as forms of payment.
Note: missed appointments without a min 24 hour courtesy call will incur a $10 fee. We are happy to reschedule any appointment if you require.

How often do I need to groom my dog?
Regular grooming is an important part of your dog’s care and maintenance. Every dog is different however most dogs will need a bath at least every 4 weeks and hair trimming every 6 - 8 weeks. Please discuss your needs with our staff.

What if I don't believe my dog has knots?
The fact is that most people that say that their dog doesn't have knots are often mistaken.
Note: please refer to our grooming terms for a home de-matting test.

What if my dog has sensitive skin?
Please inform staff at time of arrival and appropriate products will be selected with your approval.
Products have been individually selected on their basis of proven quality, please view our list of optional prescribed treatments for dogs with skin sensitivity.
Note: if your vet has prescribed a special product for use, it will be returned to you upon completion of grooming or alternatively we can store this for you for future use.

Do you use sedation?
If your dog does not enjoy the grooming experience, we make all attempts to use rehabilitation to alter the perception of your dog’s experiences without sedation.
Note: ask about our rehabilitation program.

At what age can my dog begin grooming?
Handling and grooming should begin as early as possible to habituate your new puppy with the grooming process. This will make for ease of any future grooming needs.

Why do costs vary from groomer to groomer?
At Wagging Tails you are paying for the expertise, experience and skill of a professional stylist.
We don't just do cuts. Individual personalities are reflected in our works of art.